Support

What brings you here? Pick the closest match and we'll put you on the right page. If none of them fit, email us — a real person reads it.

Last updated 2026-09-01
Something's wrongIt isn't workingUpdates, engines, GPUs, installers, dictation — the usual suspects and their fixes. AccountLicense, activation or refundKeys, machine limits, trials, and the money-back guarantee. LearningUsing the appThe desktop app front to back — Mac, Windows and Linux. TeamsRunning a serverLymeScribe Server for an office: install, configure, keep it healthy. Doing a jobGet something specific doneMeeting notes, accurate speaker labels, AI tools, prompts. DecidingWhich tier do I need?Free client, host it yourself, or a dedicated server.

It isn't working most common fixes

Not on the list? Email us with your platform, the app version (Settings ▸ About), and what you were doing when it went wrong — that's usually enough to fix it in one reply.

License, activation or refund

Machine limit. A key activates on up to 10 machines you own. Deactivate one you no longer use in Settings ▸ License, or email us to raise the limit — usually same day.

Lost or revoked key. It was emailed at purchase and looks like LS-XXXX-XXXX-XXXX-XXXX. Email us your order number or purchase email and we'll resend or restore it.

Trials and refunds. The client is free forever — no trial, no account. Hosting starts a 7-day free trial on first use, no card; LymeScribe Server has a 14-day trial. Every purchase carries a 30-day money-back guarantee — see the refund policy and terms. More in the FAQ.

Get something specific done task guides

From meeting to meeting notesRecord, transfer, transcribe with speaker labels, summarize.
Tuning speaker labelsWhat makes labelling accurate, and what to do when it isn't.
AI tools setupPoint the app at a local model server or a cloud provider.
Prompt recipesPrompts worth keeping for notes, recaps, and action items.
Every page, in one list — the full App User Guide and Server Guide

App User Guide Mac · Windows · Linux

Getting startedInstall, first launch, and connecting to a server.
DictationPush-to-talk, the on-screen overlay, and how text reaches your cursor.
Transcribing filesDrop in a recording and get a transcript back as a batch job.
Name speakersTurn "Speaker 1" into a real name everywhere in the transcript.
Self-hostingTurn your own computer into the transcription server.
HistorySearch, export, delete, and control how long audio is kept.
AI toolsSummaries, meeting minutes and translation from a finished transcript.
SettingsHotkeys, models, text delivery, corrections dictionary, retention.

Server Guide for offices & teams

InstallationRun the installer and get the service answering on your LAN.
ConfigurationAPI keys, models, and the settings that live on the server.
AdministrationDay-to-day running: the queue, logs, and keeping it healthy.
Server setup notesThe condensed setup reference.
Prerequisites — Windows / WSL / NVIDIAWhat to install before the Windows server will run.
Prerequisites — macOS Apple SiliconWhat to install before the Mac server will run.
Prerequisites — HuggingFaceThe one-time token setup speaker labels need on the server.

Reference

FAQLicensing, privacy, platform differences, troubleshooting.
Choosing a tierClient, host-it-yourself, or Server — the deciding questions.

A real person answers

No ticket portal, no chatbot, no tier-one script. Support goes straight to the people who build LymeScribe — a small, independent US software company.

webinquiry@iadev.net

Include your platform (Mac, Windows or Linux), the app version, and what you were doing when things went wrong. License questions: your key or purchase email.